Personal Information we collect
In accordance with the Privacy Act, we may collect the following types of information directly provided by you:
(a) Your name and contact details (including your address, telephone number, postal address, email and other contact details) when you register for a membership or when you book a repair with us.
(b) The registration details for your Nominated Vehicle.
(c) Your communications with PBB.
(d) Any other personal information that you provide to us.
We collect this personal information from you when you register for a membership through our website, enquire about a product or service through our website, book a repair with us, speak with us over the telephone, email or write to us, sign up to our newsletters or other information publications or have contact with us in person.
We may also collect your personal information from third parties, such as from our Authorised Representatives or related entities.
If you choose not to provide us with your personal information to us, we may not be able to answer your enquiry or provide our membership or repair service to you.
How we use your Personal Information
We use the personal information we receive from you:
(a) To provide our membership services to you and obtain payment for them.
(b) To improve, test and monitor the effectiveness of our membership services, and to develop new products, services and features.
(c) For marketing purposes, which may include presenting you with offers relating to new products and services. However, you may opt out of receiving marketing or promotional information at any time.
PBB will not sell your personal information to third parties without your consent. However, we may share your personal information with our Authorised Representatives and entities that are legally a part of PBB or that become part of PBB.
We may also share your personal information if we are required to do so by law, in connection with any legal proceedings or prospective legal proceedings, in order to establish, exercise or defend our legal rights and obligations, or in response to a legal request such as a court order or subpoena if we believe that the law requires us to do so.
How we store your Personal Information
We use reasonable safeguards to help keep your personal information secure. Your personal information is held in hardcopy and electronically on information technology systems and access to your personal information is restricted to PBB employees and contractors.
We may retain your personal information for a commercially reasonable period of time for backup, archival or audit purposes.
We will do our best to protect your personal information, however the transmission of information via the Internet is not completely secure. PBB cannot guarantee that your personal information will not be accessed, disclosed, altered or destroyed by any third party outside of our control.
Updating and Access to your Personal Information
You may update, correct or request access to the personal information held by PBB at any time by getting in contact with us. We will provide you with the personal information you have requested in accordance with the Privacy Act, so long as you have provided us with sufficient proof of identity.
Cookies & Analytics
The PBB website uses a feature of your web browser known as “cookies” to collect information about how you use the PBB website. When you visit the PBB website, we collect information such as your server address, the date and time of your visit, the pages you have visited, the documents you may have downloaded, the search words you have used, the previous websites you have visited and the type of web browser you are using. No personal information is collected through “cookies”.
We may also use other third party analytics tools to help measure traffic and usage trends for the PBB website. These tools collect information sent by your device to assist us in improving our memberships and other services.
Third Party Websites
Further Information & Complaints
If you would like any further information or wish to make a complaint, please contact our Privacy Officer at: